Privacy Policy

01 Data Collection

Iconnek collects technical data, profile data, content, and other data from users, organizations, and third-party sources through:

• Automatically Collected or Generated Data: Technical information including IP addresses and general locations, device and application data, and usage patterns collected through cookies and tracking technologies.
• User Data Received from You: Personal information provided when registering, contacting support, or using the Service, including name, employment details, contact information, and account credentials.
• User Data Received from Customers, Partners, and Users: Contact information about potential users provided by existing customers and partners for invitation purposes.
• Data Received from Other Third Parties: Professional data obtained from event organizers, partners, service providers, and business networking tools like LinkedIn.
• Data Obtained Using Analytics Tools: Usage patterns collected through analytics tools such as Google Analytics.

02 Use of Data

Iconnek uses personal data to:

• Facilitate and operate the Service
• Authenticate user identity and access
• Provide customer assistance and support
• Improve user experience and Service performance
• Facilitate marketing campaigns and advertising
• Pursue growth opportunities through partnerships
• Contact users with general and promotional messages
• Facilitate events, contests, and promotions
• Post user comments on public forums
• Support data security and fraud prevention
• Create aggregated, anonymized statistical data

Users in consent-based jurisdictions are deemed to consent to processing by accepting the Terms and Privacy Policy.

03 Location and Storage

Personal data is maintained and processed in the United States, Europe, Canada and other countries reasonably necessary for Service delivery, protected by industry standards and contractual safeguards. Data is retained as long as reasonably necessary to maintain relationships, provide Services, comply with legal obligations, and protect against potential litigation.

04 Sharing Data

• Legal Compliance: Data may be disclosed to governmental and law enforcement authorities in response to subpoenas, court orders, or when needed to investigate illegal activity or protect security.
• Service Providers: Third-party companies providing hosting, communications, security, billing, analytics, and other complementary services may access personal data within their defined roles.
• Partnerships: Business partners, resellers, and distributors may receive contact details and usage data to engage with customers.
• Service Integrations: Third-party integrated services may receive relevant account data; users do not share passwords but may require API keys.
• Comments or Recommendations: Public reviews may be displayed to other users; invitation emails include sender information.
• Protection of Rights and Safety: Data may be shared if necessary to protect rights, property, or safety of Iconnek, users, or the public.
• Iconnek Subsidiaries and Affiliates: Data is shared internally and may be transferred in merger, acquisition, or asset purchase scenarios, with notification to users of material impacts.

05 Cookies and Tracking

Iconnek and Service Providers use cookies, anonymous identifiers, pixels, container tags, and other technologies for performance, analytics, and personalization. Users can modify cookie preferences in browser settings, though some Service areas may not function properly without cookies.

06 Communications

Service-Related Communications: Notifications about Service changes, billing issues, and account security cannot be opted out of as they are integral to Service use.

Promotional Communications: Users may receive information about new features and offers through email, telephone, SMS, or marketing campaigns and can opt out by contacting [email protected].

07 Data Security

Iconnek uses industry standard physical, procedural and technical security measures, including encryption where appropriate. However, absolute protection of personal data cannot be guaranteed.

08 Rights of Data Subjects

• a) Right of Access: Users can request and receive copies of personal data processed by Iconnek, including processing purposes, data categories, recipients, and retention periods. Requests made to [email protected].
• b) Right to Portability: Users can receive personal data in a structured, commonly used and machine-readable format.
• c) Right of Rectification: Users may have personal data modified, deleted, or restricted. Customers can modify data directly through the platform; others contact [email protected].
• d) Right to Be Forgotten and Right to Object: Users may withdraw consent; Iconnek will delete data if no overriding legitimate interest exists. Customer data erases within 60 days of account cancellation.
• e) Right to Restriction of Processing: Users can request processing restrictions in specific circumstances, including accuracy disputes and unlawful processing.
• f) Right to Be Informed About Automated Decisions: Users can request information about automated decisions and submit comments to the Data Protection Officer.
• g) Right of Refusal: Users can opt out of marketing communications by following opt-out instructions in emails or contacting [email protected].

09 Data Controller

Data Protection Officer: Frédéric Fortin, President — [email protected] — Drummondville, Quebec.

Iconnek acts as data controller for visitor, customer, and user personal data, assuming responsibilities outlined in this Privacy Policy. Security incidents causing serious harm trigger notification obligations.

10 Jurisdiction

Any disputes arising from this Privacy Policy must be submitted to competent courts in the judicial district of Drummond, Quebec, Canada.

Iconnek reserves the right to update this Privacy Policy with revised versions posted on the Service. Material changes trigger user notification through prominent notices or email. Continued Service use constitutes acceptance of changes.